Call us : 1-800-123-456734

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frequently asked question

Do you offer Color/Finish Samples?

Yes. We do offer Color/Finish Samples. We have created a finish sample key ring kit that will allow you to match up our faucet finishes to your project. Please click the link to purchase. Click Here for Finish Samples

Are you finishes Distressed/Antiqued or Living? Will they wear over time?

Sumerain offers several special finishes that fall into two main groups: antiqued/distressed and living. Our antiqued/intentionally distressed finishes include Antique Brass, Antique Copper, Naples Bronze, and Brushed Black Stainless Steel. Our living finish is Oil Rubbed Bronze. Antiqued/distressed finishes have had a darkener applied to create the appearance of patina and age. Due to the nature of plating and distressing processes, each production lot of these finishes varies slightly in brightness and tone. Some degree of inconsistency between items in antiqued or distressed finishes should be expected. We cannot guarantee an exact match between items in these finishes. The differences in tone and brightness are a variation rather than a flaw or defect. Living Finishes change over time. Our Oil Rubbed Bronze will patina over time such as taking on highlights in high-touch areas. We consider this dynamic nature a feature that gives each faucet a unique character over its lifetime of use and does not constitute a defect or flaw. Like our antiqued/distressed finishes, some degree of inconsistency between living finish items should be expected. We cannot guarantee an exact match between items in Oil Rubbed Bronze.

I tried to place an order but it didn't go through. Why do I see a pending charge on my bank account?

If your order failed during checkout for billing address mismatch or incorrect CVV code, your bank will often put an authorization for the charge as they attempt to verify the transaction. If the charge is denied because of an error or address mismatch, this authorization hold will typically drop off within 24 hours. If you place a 2nd attempt for the order to go through, but don’t see the original charge refund, please call your Bank and they will be able to assist you with removing the authorization.

Introduction to Custom Services

At Sumerain, we understand that each customer has unique needs and preferences. Our dedicated team is committed to providing tailored solutions that ensure our products meet not just the functional requirements but also align perfectly with your personal taste and style. Our customization services include, but are not limited to:

Size Customization

Tailored to fit your specific space and layout requirements.

Material Selection

A variety of color options to match your brand colors or personal preferences.

Color Customization

A variety of color options to match your brand colors or personal preferences.

Start Your Customization Journey

We look forward to working with you to create a product that is truly unique. Please contact us to begin your personalized customization service:

Phone:+1(866)203-0866

Email:supports@sumerain.us

Customize Now

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